Welcome to Combs Coaching & Consulting Group, LLC. By accessing this website or booking a coaching session, you agree to the following terms and conditions:

1. Coaching Services

Our coaching sessions are designed to provide practical, professional guidance for individual contributors, first-time leaders, and everyday working people. Coaching and consulting services are not a substitute for legal, medical, mental health, or financial advice. Clients are encouraged to seek licensed professionals for such matters.

2. Technology Requirements

All virtual coaching sessions are conducted via Zoom. Clients are responsible for ensuring they have access to a working device (computer, tablet, or smartphone) with:

• A stable internet connection

• Audio and video capabilities

• The Zoom platform installed and functioning properly

Combs CCG is not liable for technical issues on the client’s end that may disrupt or prevent the session.

3. Free Consultation Eligibility

A complimentary virtual consultation is available only to first-time clients of Combs CCG. This session is intended to help new clients assess fit, clarify goals, and understand the coaching approach before committing to paid services.

Returning clients or individuals who have previously received a free consultation are not eligible for additional complimentary sessions. We reserve the right to decline requests that do not meet this criteria.

4. Scheduling, Cancellations & Refunds

All coaching session sales are final. Combs CCG does not offer refunds once a session or package has been purchased.

Clients are responsible for re-scheduling and must be made in the booking platform at least 24 hours in advance of your scheduled session. Re-scheduling requests made with less than 24 hours’ notice or no shows may not be accommodated and could result in forfeited sessions.

Combs CCG may, at its sole discretion, offer a makeup session for last minute cancellations or no shows.

5. Payment & Packages

Payment is due prior to each session unless otherwise agreed upon. Discounted packages are available and must be used within the timeframe specified at purchase.

6. Confidentiality

All coaching conversations are confidential. Combs CCG will never share your personal information or session content without your consent, except as required by law.

7. No Guarantees

While we strive to provide high-quality coaching and consulting services, Combs CCG makes no representations or guarantees regarding specific outcomes, results, or improvements.

Client success is influenced by a variety of factors beyond our control, including individual effort, engagement, decision-making, market conditions, and external circumstances. Any testimonials, case studies, or examples shared are illustrative only and do not constitute a promise or prediction of future performance.

By engaging our services, the client acknowledges and agrees that coaching and consulting are inherently subjective processes, and that results may vary. Combs CCG shall not be held liable for any perceived lack of progress, unmet expectations, or decisions made by the client based on the services provided.

No verbal or written communication shall be construed as a guarantee of specific outcomes unless expressly stated in a signed agreement.

8. Intellectual Property

All materials shared during coaching sessions—including worksheets, templates, and digital products—are the property of Combs CCG. You may use them for personal development but may not reproduce, distribute, or resell them.

9. Changes to Terms

Combs CCG may update these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes your acceptance of those changes.

10. Eligibility

Coaching and consulting services provided by Combs CCG are intended for individuals who are 18 years of age or older.

Clients under the age of 18 may only request services with prior written consent from a parent or legal guardian, and such requests are subject to advance review and approval by Combs CCG.

11. Code of Conduct

Clients are expected to engage respectfully and professionally during all sessions. Disruptive, abusive, or inappropriate behavior may result in termination of services without refund.

12. Session Recording

Sessions may not be recorded by either party without prior written consent. This protects both your privacy and our intellectual property.

13. Limitation of Liability

Combs CCG’s total cumulative liability for any claim, demand, or cause of action arising out of or relating to the services shall be strictly limited to the amount actually paid by the client for the specific service giving rise to the claim.

To the fullest extent permitted by applicable law, Combs CCG shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or emotional distress, arising out of or related to the services provided.

The client acknowledges and agrees that coaching and consulting services are inherently subjective and results may vary. Combs CCG shall not be liable for any decisions made, actions taken, or outcomes experienced by the client based on the guidance, materials, or recommendations provided.

This limitation of liability shall apply regardless of the legal theory under which such liability is asserted, including contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination or expiration of any agreement between the parties.

14. Force Majeure

Combs CCG shall not be held liable for any delay, disruption, or failure to perform its obligations under any agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, illness, power outages, internet or telecommunications failures, government actions, labor disputes, civil unrest, or other unforeseen events that materially impair the ability to deliver services.

In the event that such a Force Majeure condition arises, Combs CCG will make reasonable efforts to notify affected clients promptly and to reschedule services in good faith at a mutually agreeable time.

Any delays or cancellations resulting from Force Majeure shall not constitute a breach of contract, and Combs CCG shall not be responsible for any resulting loss, damage, or inconvenience.

Clients acknowledge that virtual services may be subject to technical limitations and agree to cooperate in rescheduling or adapting sessions as needed.

15. Jurisdiction

These terms are governed by the laws of the State of Florida.

16. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to the services provided by Combs CCG, the parties agree to first engage in good faith negotiations to resolve the matter amicably. This may include written correspondence, virtual meetings, or other reasonable efforts to reach a mutually acceptable resolution.

If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the matter to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), unless otherwise agreed in writing.

The arbitration shall take place in Orange County, Florida, and may be conducted in person or via remote conferencing at the discretion of the arbitrator.

Each party shall bear its own costs and expenses related to the arbitration, including but not limited to attorney’s fees, travel expenses, and preparation costs. Unless otherwise required by law or awarded by the arbitrator, neither party shall be entitled to recover attorney’s fees or costs from the other.

The decision of the arbitrator shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.