Rev.4 dated July 21, 2026

Welcome to Combs Coaching & Consulting Group, LLC (the “Company”). By accessing this website, booking a free consultation or booking a consulting session, you agree to the following terms and conditions:

1. Coaching and Consulting Services

The coaching, consulting, and advisory services provided by the Company are designed to offer practical, strategic professional guidance for individual contributors and corporate managers. The Company’s services do not constitute, and shall not be construed as a substitute for legal, medical, mental health, certified financial planning, or tax advice. The client is expressly advised to seek licensed, certified professionals for such specific matters.

2. Technology Requirements

All virtual coaching and consulting sessions are conducted virtually via Zoom. The client is responsible for ensuring access to:

• A stable internet connection

• A functioning device with audio and video capabilities

• The Zoom platform installed and operating properly

The Company shall not be liable for technical issues arising from the client’s equipment, software, or internet connection that disrupt or prevent session delivery.

3. Free Consultation Eligibility

A complimentary virtual consultation is available only to first-time clients. This session is intended to help new clients assess fit, clarify goals, and understand the coaching and consulting approach before committing to paid services.

Returning clients or individuals who have previously received a free consultation are not eligible for additional complimentary sessions. The Company reserves the right to decline requests that do not meet this criteria.

4. Scheduling, Cancellations & Refunds

All coaching and consulting session sales are final. The Company does not offer refunds once a session, package or subscription has been purchased.

Clients are responsible for re-scheduling and must be made in the booking platform at least 24 hours in advance of your scheduled session. Re-scheduling requests made with less than 24 hours’ notice or no shows may not be accommodated and could result in forfeited sessions.

The Company may, at its sole discretion, offer a makeup session for last minute cancellations or no shows.

Where a client has entered into a signed Sales and Services Agreement with the Company for a specific engagement, the cancellation, rescheduling, and refund terms set out in that signed Agreement will control for that engagement to the extent they differ from this Section.

5. Payment & Packages

Payment for all coaching and consulting services is due prior to the delivery of any session unless otherwise agreed in writing.

Coaching packages are available and must be used within the timeframe specified at the time of purchase. All package payments are collected upfront and are required before scheduling any included sessions.

Coaching subscriptions are also available. By enrolling in a subscription, the client authorizes their selected payment method to be securely stored and charged automatically for recurring payments based on the agreed‑upon subscription term. Subscription payments renew according to the billing cycle selected at purchase and continue until the end of the subscription term purchased by the client.

6. Reserved

7. Coaching & Consulting Delivery and Acceptance

7.1 Delivery Method and Scheduling

• Delivery Platform: Unless otherwise agreed in writing by the Company, all coaching and consulting services will be delivered virtually via the Zoom platform.

• Scheduled Sessions: Services will be provided on the date and at the time selected by the client at booking. The Company will use commercially reasonable efforts to start and end sessions on time.

• Client Responsibility: The client is responsible for providing a working internet connection, a suitable device, and any materials requested by the Company prior to the session.

7.2 Session Acceptance

• Automatic Acceptance: Acceptance of each coaching or consulting session is deemed automatic at the conclusion of that session unless the client notifies the Company in writing of a material deficiency within 48 hours after the session. If the client provides timely written notice, the Company will use commercially reasonable efforts to remedy the deficiency at no additional charge.

7.3 Resume Deliverables and Timing

• Trigger for Delivery: For consulting engagements that include a resume refresh, the Company will deliver an updated resume to the client within two (2) business days (Monday through Friday) after the later of: (i) the Company’s receipt of the client’s current resume, or (ii) the consulting session in which resume changes were discussed.

• Scope of Updates: The Company will update the client’s resume to reflect the discussions from the consulting session and to incorporate the following, as applicable: Resume template; Professional summary; Experience; Skills; Alignment with the client’s target job opportunity or stated preferences; Industry standards; the Company’s professional judgment.

• Delivery Format: The updated resume will be delivered electronically in a commonly used file format specified by the client or, if none is specified, in Microsoft Word (.docx) and PDF formats.

7.4 Acceptance of Resume Deliverable and Revisions

• Deemed Acceptance: Upon delivery of the updated resume to the client, the deliverable will be deemed accepted unless the client provides written notice of requested revisions within five (5) business days of delivery.

• One-Time Revision: The Company may, in its sole discretion, provide a one-time revision to the resume at no additional charge to address reasonable edits requested by the client. Additional revisions beyond the one-time revision will be subject to additional fees at the Company’s then-current rates.

7.5 Exceptions and Modifications

• Alternate Arrangements: Any deviation from the foregoing delivery method, timing, or acceptance procedures must be agreed in writing by the Company and the client.

7.6 Dispute Resolution for Deliverables

• Good Faith Resolution: If a dispute arises regarding whether a deliverable meets the agreed scope, the parties will attempt in good faith to resolve the dispute within ten (10) business days. If the parties cannot resolve the dispute, the dispute will be handled in accordance with the Terms’ dispute resolution provisions.

8. Confidentiality

The Company maintains an executive standard of privacy. All personal background details, career challenges, proprietary employer information, and any conversation content shared within the coaching relationship shall be kept in strict confidence. The Company shall not disclose any client information to third parties without the client’s express written consent, except where disclosure is required by law or valid court order.

Notwithstanding the foregoing, the client may separately grant the Company permission to use the client’s name, logo, likeness, or content derived from the client’s engagement with the Company for promotional purposes. Such use may include, but is not limited to, inclusion on the Company’s website, marketing materials, press releases, and related media. Any promotional use shall occur only with the client’s prior written authorization and shall be conducted in a manner that is reasonable and does not harm, misrepresent, or diminish the client’s professional brand.

9. No Guarantees

While the Company is dedicated to providing high-quality, premium coaching and consulting services, the Company makes no representations, warranties, or guarantees regarding specific outcomes, financial results, or professional advancements. Client success is inherently subjective and is influenced by numerous factors beyond the Company’s control, including the Client’s individual effort, engagement, execution, market conditions, and external variables.

Any testimonials, case studies, or examples shared by the Company are for illustrative purposes only and do not constitute a promise, prediction, or warranty of future performance. The Company shall not be held liable for any perceived lack of progress, unmet expectations, or professional decisions made by the Client. No verbal or written communication shall be construed as a guarantee of specific outcomes.

10. Intellectual Property

All materials shared during coaching and consulting sessions—including worksheets, templates, and digital products—are the property of the Company You may use them for personal development but may not reproduce, distribute, or resell them.

11. Changes to Terms

The Company may update these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes your acceptance of those changes.

These Terms govern your general use of our website and services. Where you have entered into a signed Sales and Services Agreement with the Company for a specific engagement, that Agreement constitutes the entire agreement between you and the Company for that engagement and controls over these Terms to the extent of any conflict. Updates to these Terms do not amend, modify, or supersede any already-executed Sales and Services Agreement.

12. Eligibility

Coaching and consulting services provided by the Company are intended for individuals who are 18 years of age or older.

Clients under the age of 18 may only request services with prior written consent from a parent or legal guardian, and such requests are subject to advance review and approval by the Company.

13. Code of Conduct

Clients are expected to engage respectfully and professionally during all sessions. Disruptive, abusive, or inappropriate behavior may result in termination of services without refund.

14. Session Recording

Sessions may not be recorded by either party without prior written consent. This protects both your privacy and our intellectual property.

15. Limitation of Liability

The Company’s total cumulative liability for any claim, demand, or cause of action arising out of or relating to the services shall be strictly limited to the amount actually paid by the client for the specific service giving rise to the claim.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or emotional distress, arising out of or related to the services provided.

The client acknowledges and agrees that coaching and consulting services are inherently subjective and results may vary. The Company shall not be liable for any decisions made, actions taken, or outcomes experienced by the client based on the guidance, materials, or recommendations provided.

This limitation of liability shall apply regardless of the legal theory under which such liability is asserted, including contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination or expiration of any agreement between the parties.

16. Force Majeure

The Company shall not be held liable for any delay, disruption, or failure to perform its obligations under any agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, illness, power outages, internet or telecommunications failures, government actions, labor disputes, civil unrest, or other unforeseen events that materially impair the ability to deliver services.

In the event that such a Force Majeure condition arises, the Company will make reasonable efforts to notify affected clients promptly and to reschedule services in good faith at a mutually agreeable time.

Any delays or cancellations resulting from Force Majeure shall not constitute a breach of contract, and the Company shall not be responsible for any resulting loss, damage, or inconvenience.

Clients acknowledge that virtual services may be subject to technical limitations and agree to cooperate in rescheduling or adapting sessions as needed.

17. Survivability

The provisions of these Terms that by their nature are intended to survive termination or expiration of your relationship with the Company shall so survive, including but not limited to the sections addressing Confidentiality, No Guarantees, Intellectual Property, Limitation of Liability, Jurisdiction, and Dispute Resolution.

18. Jurisdiction

These terms are governed by the laws of the State of Florida.

19. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to the services provided by the Company, the parties agree to first engage in good faith negotiations to resolve the matter amicably. This may include written correspondence, virtual meetings, or other reasonable efforts to reach a mutually acceptable resolution.

If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the matter to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), unless otherwise agreed in writing.

The arbitration shall take place in Orange County, Florida, and may be conducted in person or via remote conferencing at the discretion of the arbitrator.

Each party shall bear its own costs and expenses related to the arbitration, including but not limited to attorney’s fees, travel expenses, and preparation costs. Unless otherwise required by law or awarded by the arbitrator, neither party shall be entitled to recover attorney’s fees or costs from the other.

The decision of the arbitrator shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.