Terms of service

Rev. 2 dated Mach 30, 2026

Welcome to Combs Coaching & Consulting Group, LLC (“Combs CCG”). By accessing this website, booking a coaching and/or a consulting session, or purchasing a digital product, you agree to the following terms and conditions:

1. Coaching and Consulting Services

Our coaching sessions are designed to provide practical, professional guidance for individual contributors, first-time leaders, and everyday working people. Coaching and consulting services are not a substitute for legal, medical, mental health, or financial advice. Clients are encouraged to seek licensed professionals for such matters.

2. Technology Requirements

All virtual coaching and consulting sessions are conducted via Zoom. Clients are responsible for ensuring they have access to a working device (computer, tablet, or smartphone) with:

  • A stable internet connection

  • Audio and video capabilities

  • The Zoom platform installed and functioning properly

Combs CCG is not liable for technical issues on the client’s end that may disrupt or prevent the session.

3. Free Consultation Eligibility

A complimentary virtual consultation is available only to first-time clients of Combs CCG. This session is intended to help new clients assess fit, clarify goals, and understand the coaching and consulting approach before committing to paid services.

Returning clients or individuals who have previously received a free consultation are not eligible for additional complimentary sessions. We reserve the right to decline requests that do not meet this criteria.

4. Scheduling, Cancellations & Refunds

All coaching and consulting session sales are final. Combs CCG does not offer refunds once a session or package has been purchased.

Clients are responsible for re-scheduling and must be made in the booking platform at least 24 hours in advance of your scheduled session. Re-scheduling requests made with less than 24 hours’ notice or no shows may not be accommodated and could result in forfeited sessions.

Combs CCG may, at its sole discretion, offer a makeup session for last minute cancellations or no shows.

Digital product purchases are governed by the Combs CCG Payment, Billing & Refunds Policy, which is incorporated by reference into these Terms.

5. Payment & Packages

Payment is due prior to each session unless otherwise agreed upon. Discounted packages are available and must be used within the timeframe specified at purchase.

6. Digital Products

Combs CCG offers digital products that are delivered electronically. By purchasing any digital product, you agree to the following terms:

6.1 Digital Delivery

All digital products are delivered electronically via download link or email. No physical items are shipped. Access is provided immediately upon purchase.

6.2 License & Permitted Use

Purchasing a digital product grants you a non‑exclusive, non‑transferable, single‑user license for personal use.

You may not:

  • Share, resell, or redistribute the files

  • Upload the content to public websites or shared drives

  • Use the content to create derivative or competing products

All digital materials remain the intellectual property of Combs CCG.

6.3 Prohibited Uses

To protect the integrity of our work, the following actions are strictly prohibited:

  • Copying or distributing the product beyond your personal use

  • Claiming the content as your own

  • Using the product for commercial purposes without written permission

6.4 Technical Requirements

You are responsible for ensuring you have the appropriate device, software, or application needed to open and use the files. Combs CCG is not responsible for compatibility issues related to your device, browser, or software.

6.5 Access Support

If you experience issues accessing your files, Combs CCG will assist with re‑delivery or troubleshooting. Support does not include refunds for digital products.

6.6 All Sales Final

Due to the instant and irrevocable nature of digital delivery, all digital product sales are final. By completing your purchase, you acknowledge that you receive immediate access to the content and waive the right to request a refund.

7. Coaching & Consulting Delivery and Acceptance

7.1 Delivery Method and Scheduling

  • Delivery Platform: Unless otherwise agreed in writing by Combs CCG, all coaching and consulting services will be delivered virtually via the Zoom platform.

  • Scheduled Sessions: Services will be provided on the date and at the time selected by the client at booking. Combs CCG will use commercially reasonable efforts to start and end sessions on time.

  • Client Responsibility: The client is responsible for providing a working internet connection, a suitable device, and any materials requested by Combs CCG prior to the session.

7.2 Session Acceptance

  • Automatic Acceptance: Acceptance of each coaching or consulting session is deemed automatic at the conclusion of that session unless the client notifies Combs CCG in writing of a material deficiency within 48 hours after the session. If the client provides timely written notice, Combs CCG will use commercially reasonable efforts to remedy the deficiency at no additional charge.

7.3 Resume Deliverables and Timing

  • Trigger for Delivery: For consulting engagements that include a resume refresh, Combs CCG will deliver an updated resume to the client within two (2) business days (Monday through Friday) after the later of: (i) Combs CCG’s receipt of the client’s current resume, or (ii) the consulting session in which resume changes were discussed.

  • Scope of Updates: Combs CCG will update the client’s resume to reflect the discussions from the consulting session and to incorporate the following, as applicable: Resume template; Professional summary; Experience; Skills; Alignment with the client’s target job opportunity or stated preferences; Industry standards; Combs CCG’s professional judgment.

  • Delivery Format: The updated resume will be delivered electronically in a commonly used file format specified by the client or, if none is specified, in Microsoft Word (.docx) and PDF formats.

7.4 Acceptance of Resume Deliverable and Revisions

  • Deemed Acceptance: Upon delivery of the updated resume to the client, the deliverable will be deemed accepted unless the client provides written notice of requested revisions within five (5) business days of delivery.

  • One-Time Revision: Combs CCG may, in its sole discretion, provide a one-time revision to the resume at no additional charge to address reasonable edits requested by the client. Additional revisions beyond the one-time revision will be subject to additional fees at Combs CCG’s then-current rates.

7.5 Exceptions and Modifications

  • Alternate Arrangements: Any deviation from the foregoing delivery method, timing, or acceptance procedures must be agreed in writing by Combs CCG and the client.

7.6 Dispute Resolution for Deliverables

  • Good Faith Resolution: If a dispute arises regarding whether a deliverable meets the agreed scope, the parties will attempt in good faith to resolve the dispute within ten (10) business days. If the parties cannot resolve the dispute, the dispute will be handled in accordance with the Terms’ dispute resolution provisions.

8. Confidentiality

All coaching and consulting conversations are confidential. Combs CCG will never share your personal information or session content without your consent, except as required by law.

9. No Guarantees

While we strive to provide high-quality coaching and consulting services, Combs CCG makes no representations or guarantees regarding specific outcomes, results, or improvements.

Client success is influenced by a variety of factors beyond our control, including individual effort, engagement, decision-making, market conditions, and external circumstances. Any testimonials, case studies, or examples shared are illustrative only and do not constitute a promise or prediction of future performance.

By engaging our services, the client acknowledges and agrees that coaching and consulting are inherently subjective processes, and that results may vary. Combs CCG shall not be held liable for any perceived lack of progress, unmet expectations, or decisions made by the client based on the services provided.

No verbal or written communication shall be construed as a guarantee of specific outcomes unless expressly stated in a signed agreement.

10. Intellectual Property

All materials shared during coaching and consulting sessions—including worksheets, templates, and digital products—are the property of Combs CCG. You may use them for personal development but may not reproduce, distribute, or resell them.

11. Changes to Terms

Combs CCG may update these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes your acceptance of those changes.

12. Eligibility

Coaching and consulting services provided by Combs CCG are intended for individuals who are 18 years of age or older.

Clients under the age of 18 may only request services with prior written consent from a parent or legal guardian, and such requests are subject to advance review and approval by Combs CCG.

13. Code of Conduct

Clients are expected to engage respectfully and professionally during all sessions. Disruptive, abusive, or inappropriate behavior may result in termination of services without refund.

14. Session Recording

Sessions may not be recorded by either party without prior written consent. This protects both your privacy and our intellectual property.

15. Limitation of Liability

Combs CCG’s total cumulative liability for any claim, demand, or cause of action arising out of or relating to the services shall be strictly limited to the amount actually paid by the client for the specific service giving rise to the claim.

To the fullest extent permitted by applicable law, Combs CCG shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or emotional distress, arising out of or related to the services provided.

The client acknowledges and agrees that coaching and consulting services are inherently subjective and results may vary. Combs CCG shall not be liable for any decisions made, actions taken, or outcomes experienced by the client based on the guidance, materials, or recommendations provided.

This limitation of liability shall apply regardless of the legal theory under which such liability is asserted, including contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination or expiration of any agreement between the parties.

16. Force Majeure

Combs CCG shall not be held liable for any delay, disruption, or failure to perform its obligations under any agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, illness, power outages, internet or telecommunications failures, government actions, labor disputes, civil unrest, or other unforeseen events that materially impair the ability to deliver services.

In the event that such a Force Majeure condition arises, Combs CCG will make reasonable efforts to notify affected clients promptly and to reschedule services in good faith at a mutually agreeable time.

Any delays or cancellations resulting from Force Majeure shall not constitute a breach of contract, and Combs CCG shall not be responsible for any resulting loss, damage, or inconvenience.

Clients acknowledge that virtual services may be subject to technical limitations and agree to cooperate in rescheduling or adapting sessions as needed.

17. Jurisdiction

These terms are governed by the laws of the State of Florida.

18. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to the services provided by Combs CCG, the parties agree to first engage in good faith negotiations to resolve the matter amicably. This may include written correspondence, virtual meetings, or other reasonable efforts to reach a mutually acceptable resolution.

If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the matter to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), unless otherwise agreed in writing.

The arbitration shall take place in Orange County, Florida, and may be conducted in person or via remote conferencing at the discretion of the arbitrator.

Each party shall bear its own costs and expenses related to the arbitration, including but not limited to attorney’s fees, travel expenses, and preparation costs. Unless otherwise required by law or awarded by the arbitrator, neither party shall be entitled to recover attorney’s fees or costs from the other.

The decision of the arbitrator shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.